Contact information
Contact Us
We'd love to hear from you - questions before ordering, help with an existing order, or a photo of your portrait hanging on the wall (our favorite kind of email!)
info@goldenhour-pets.com. We reply within [1–2] business days - usually faster.
Ordering help or order issues: include your order number and, if it's about a damaged or misprinted item, a photo of the problem. That lets us fix things in one reply instead of three.
Mailing address
Golden Hour Pets
182 Amherst St
Buffalo, NY 14207
USA
Please note: this is our business address, not a return address - custom portraits don't get mailed back. If there's a problem with your order, email us first and we'll sort it out (see our Return & Refund Policy).
Faster answers
Many questions are answered instantly on our FAQ page - photo requirements, production and shipping times, sizes, and our promise if something goes wrong.